# Shipping Policy
## Introduction
At Aqua waves, we are committed to delivering your purchase in a timely manner. We understand that you are eager to receive your gaming products, and we strive to ensure that they arrive in perfect condition.
## Processing Time
Orders are processed within 1-3 business days after payment is received. Orders placed during weekends or holidays will be processed the next business day.
## Shipping Methods
We offer several shipping methods to accommodate your needs:
1. **Standard Shipping**: Delivery within 5-7 business days.
2. **Express Shipping**: Delivery within 2-3 business days.
3. **Overnight Shipping**: Delivery by the next business day.
Please note that these time frames are estimates and depend on the carrier.
## Shipping Rates
Shipping rates are calculated based on the weight of the order and the destination. The total shipping cost will be displayed at checkout.
## International Shipping
We ship worldwide. However, international orders may be subject to customs and duty fees, which are not included in our shipping rates and are the customer's responsibility.
## Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. Please allow 24 hours for the tracking number to become active.
## Damaged Items
If you receive a damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund and provide instructions for returning the damaged item.
## Lost Packages
If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to find your package or offer a replacement or refund.
## Changes and Cancellations
If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.
## Contact Us
If you have any questions about our shipping policy, please contact us at [email protected].
Thank you for shopping with us!